General Terms and Conditions (GTC)
For Kite & Windsurf School: Hawa Safaga | Kite & Surf
(hereinafter "Hawa Safaga")
Cancellations Kite and Windsurfing Services
The booking is binding and a deposit of 50% will be charged upon confirmation. The remaining 50% are due 5 days before arrival. The booked service can be canceled via e-mail or telephone directly with the station. The following conditions apply for cancellations:
Cancellation Policy Hawa Safaga Kite & Surf:
- up to 3 weeks before the planned date of arrival: free of charge.
- between 21 and 11 days before the planned date of arrival: 20% of the booked service
- between 10 days and 5 days before the planned date of arrival: 50% of the booked service
- less than 5 days before the planned date of arrival: 100% of the booked services
Registration and withdrawal from the contract
A course participant or tenant must not be impaired in health or physical fitness. He/she must be able to swim for at least 15 minutes without aids. Guests who behave in a dangerous manner or cause lasting disruption to a course may be excluded from further participation. Payments made will not be refunded. There are no further claims.
Hawa Safaga is not liable for any damage to property or personal injury of any kind. No liability is accepted for the loss or theft of items. This applies equally to the kite equipment lockers as well as to the lockers for personal belongings.
The instructions of the Hawa Safaga staff must be followed at all times. The internationally applicable right of way rules must be obeyed. Kitesurfing and windsurfing in the neighbouring snorkelling area is not permitted. The rescue boat is only available for rescues in deep water, as it cannot be used due to the shallow water depth (e.g. inside a lagoon). At the Hawa Spot in Soma Bay, kiting is only allowed downwind within a radius of 800 metres, outside this radius it is at your own risk. It is forbidden to kite upwind of the platform. In case of infringement, Hawa Safaga is entitled to declare immediate withdrawal from the contract. Payments made will not be refunded.
Courses and course delivery
A kite course usually starts on the first booked day in the morning. If the practical part of a course cannot take place due to too much wind (for kiting >25 kn) or too little wind (for kiting <12 kn), or if the client terminates a course or rental package earlier than booked, Hawa Safaga is not obliged to refund any part of the course fees.
As soon as the wind conditions allow to conduct the booked services Hawa Safaga will do its best to complete the paid services. Alternatively, Hawa Safaga will offer activities like snorkeling, wakeboarding, Stand Up Paddling, or Kayak rental.
The primary language of instruction is English. If lessons are to be conducted in another language, a request must be made in advance. The Hawa Safaga team will make every effort to accommodate this request.
In case of lack of control of the equipment, violation of the right of way rules, or endangering others, Hawa Safaga can declare the immediate withdrawal from the contract and retain the rental fee. The guest is personally liable for any damage to rented items and loss of rented equipment; if applicable, his insurance may cover. Each guest is obliged to report any damage incurred upon return. The safety and operational reliability of the material are ensured by regular inspection. The tenant is nevertheless obliged to check the material before setting off and to report any possible defects immediately.
Upgrade to the big kite boat
Hawa Safaga reserves the right to cancel the offer of the big kite boat if there are not enough participants or the hire of the boat is not possible due to availability or cost recovery. The trip to the Hawa Spot in Soma Bay will then be offered instead by Zodiacs (speed boats). Any money paid for the Kite Boat in advance will be reimbursed. Hawa Safaga is always keen to accommodate each client's choice.
The invalidity of individual provisions shall not result in the invalidity of the entire contract. The contracting parties undertake to replace any invalid provision by a clause corresponding to the presumed intention, if possible.